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SaaS Enterprise Customer Success leader and strategic consultant with 12+ years driving adoption, retention, and operational excellence. Experienced in designing scalable onboarding, enablement, and lifecycle frameworks that improve team efficiency and support enterprise growth. Adept at building playbooks, workflows, and knowledge systems that standardize best practices and accelerate internal readiness. Skilled in cross-functional collaboration with Product, Engineering, and

Clinical teams to translate customer insights into actionable strategies, process improvements, and internal enablement programs. Proven track record in increasing gross margin, driving upsell conversion, and delivering measurable outcomes while mentoring teams to execute at scale.